Address
Clinical Programs Office
1200 Procurement Parkway
Boston, MA 02110, United States
Reach a specialist for device quotes, service audits, regulatory documentation, interoperability review, or training plans.
Clinical Programs Office
1200 Procurement Parkway
Boston, MA 02110, United States
+1-800-726-5402
[email protected]
[email protected]
Procurement desk: Mon-Fri, 08:00-18:00 EST
Field service triage: 24/7 for contracted accounts
Smith And Nephew can prepare a device-category packet with intended use, UDI notes, service tier options, IFU access, cybersecurity documentation, training plan, and lifecycle cost assumptions. Include facility type, target product category, installed-base size, timeline, and any GPO or value-analysis requirements so the response can be routed to the right clinical, service, or documentation owner.
For urgent service questions, include the asset tag, device family, fault description, software version if available, and whether a patient-care workaround is already in place. For remote monitoring or laboratory connectivity, note the EHR, LIS, middleware, or interface engine involved.