Installation & IQ/OQ/PQ
Commissioning packages align facility readiness, biomedical acceptance, electrical safety, network interface checks, and documented performance qualification.
Smith And Nephew Service & Support You Can Run a Hospital On
99.5% uptime SLA planning, documented preventive maintenance, and responsive field service for connected monitoring, laboratory, and rehabilitation device programs.
Preventive Maintenance
OEM-recommended PM schedules include calibration evidence, spare-part planning, firmware review, and audit-ready service reports.
Field Service & Repair
24/7 triage, Tier 1-3 escalation, loaner planning, and regional parts depots reduce downtime for high-utilization care environments.
- 01
Site Assessment
Power, HVAC, wireless coverage, lead-line requirements, and cybersecurity boundaries are documented before purchase orders are finalized.
- 02
Install & IQ/OQ/PQ
Installation Qualification, Operational Qualification, and Performance Qualification are captured in a commissioning binder for biomedical teams.
- 03
Clinical Training
Superuser sessions, competency signoff, IFU review, caregiver education, and clinical workflow mapping are built into the rollout plan.
- 04
PM & Calibration
Routine service visits include NIST-traceable calibration, alarm review, software version logging, and cybersecurity patch documentation.
- 05
End-of-Life
Decommissioning support covers UDI retirement, asset wiping, parts harvesting, recycling certificate, and trade-in credit documentation.
99.5%Uptime SLA planning
24hTier-1 on-site target
$12Mparts pool model
1:80FSE-to-asset planning ratio
Run a service audit on your installed base.
Smith And Nephew structures service reviews for procurement, clinical engineering, nursing leadership, and finance. The audit maps current device age, service history, alarm burden, downtime risk, PM compliance, cybersecurity exposure, interface gaps, and end-of-life timing. It then translates those findings into service tier options, parts stocking recommendations, staff training commitments, and a budget narrative that a value analysis committee can compare against competing vendors.
For remote care and rehabilitation deployments, the review also checks caregiver readiness, patient onboarding materials, HIPAA data pathways, reimbursement documentation, and escalation channels. For laboratory environments, it adds LIS integration, QC record retention, lot traceability, and downtime contingency steps.